CREDENCE FAQS
What are the benefits of using
a filling machine versus filling by hand?
Filling by hand presents human error, potential contaminates and can be tedious and time-consuming.
Filling by hand becomes fatiguing for the employees.
By using a filling machine, you will increase your throughput with less labor required
and the filling consistency and accuracy
are controlled and superior.
Can your machines be scaled
so we can increase our throughput as we grow?
Yes
Below are some examples.
We can also customize machines to cater to your specific needs.
*For the pre-roll infusion machine, a carousel system can be added to increase throughput
*On the CFS-1000MCMS, add a CMS-3000 Mobile Shot to increase throughput.
*The CFS-1000MCMS and CCS-1000 can be wired together in tandem for one operator to be able to fill and cap simultaneously.
*A foot pedal can be added to the CFS-1000MCMS,
in lieu of the module.
How can we prevent overfilling
or under-filling our devices?
Our machines fill within +/- 1% of the set weight.
The correct temperature must be set to accommodate your type of oil.
Using automated filling equipment can greatly improve the accuracy
of your oil filling operation.
The repeatability rate ensures the most accurate dispense possible…the lower the % the better!
Where are your machines made
and
am I able to get replacement parts
if needed quickly?
Our machines are manufactured in Tempe, AZ. U.S.A.
Replacement parts are in stock and can be shipped within a day or two.
Are we able to lease the equipment?
We can refer you to our partner leasing companies if you would like to lease our machines.
Why would I buy new
versus a used machine on the market?
Buying new will guarantee your machine is top quality
and servicing is readily available when needed.
We now offer some PreOwned Systems.
When you purchase a PreOwned from Credence,
we will have completely gone thru these
systems, do any upgrades necessary and guarantee it.
How do we ensure the oil
that goes into our devices maintains its quality?
If your oil is formulated correctly, it won’t have
any issues with our machines.
Our machines are designed to protect the integrity of your oil.
The vessel stirrer that comes with all filling machines
keeps the oil moving around in the vessel, keeping the temperature even throughout.
Inside the pump on every machine, we have a cylinder pump (ceramic piston and sleeve) completely enclosed at all times until you press the run button.
You have options of adding nitrogen into the vessel,
having a weighted lid, and being able to put in an air take as well.
What happens
if our Credence machine needs service?
We will schedule a call to troubleshoot via phone first.
If it cannot be fixed via phone call, we will request you send the machine to us
to be fixed (shipping is the responsibility of the customer).
If you would like us to send you a loaner machine while your machine is being fixed,
we are happy to do so (this shipping is also the responsibility of the customer).
What mouthpieces work with your machines?
Our tooling is universal and fits all standard mouthpieces with or without silicone.
If we don’t have one to cap your mouthpiece, we will design and build it for free
What capabilities
does the automatic CCS-18000T Capper offer
in terms of maximum production?
With 5 ACFS-4000T machines and 1 CCS-18880T machine,
the combined output can reach up to 18,000 filled
and capped cartridges per hour with just one operator.
How will I know if your machines
will work with my oil’s viscosity
and temperature requirements?
Give us a call +1-480-993-8446 so we can discuss it.
We will need to know what temperature you are trying to run your oil at
and what viscosity your oil is. The thicker the oil, the better it works with our machines
Will the automatic filling machine
ACFS-4000T fill disposables?
We can customize the filling machine to accommodate disposables.
Provide us samples of your disposables and we can evaluate them.
If good to go, we have a 3-5 week lead time to have it built.
Can the ACFS-4000T fill cartridges
while in the foam tray?
Yes, our automatic machine works with the Bold or CCell injection molded trays
and Foam Trays and all can be purchased through Credence.
Can you adjust the CCS-1000 capping machines
to fit disposables?
Yes, we offer a riser for $150 that adds 2” to accommodate most disposables.
Do the cartridges stay in the same
injection molded tray from filling
(using ACFS-4000T automatic)
to capping with the CCS-18000T?
Yes
Are Credence machines able
to be used in clean rooms?
Yes
Are Credence Filling Systems UL certified?
Our machines can be UL certified at the customer request
and customer is responsible for the associated cost.
Does Credence meet GMP Certification?
Credence Engineering follows GMP practices but is not currently certified.
We are currently working on getting GMP certified.
Do your machines all fit on a table top?
Yes, our machines are compact and require a small footprint,
allowing more space for your production team.
Can the vessels be switched
from small vessel to large vessel
on the machines?
The large vessel system is a separate purchase
and can accept any filling machine
except the automatic.
We are in the process of developing
a removable vessel system for customers
who produce small lots and use a variety of oils.
Can we use cartridges with and without screw protectors in your machines?
Yes, all machines can accommodate either.
What types of oil do your machines work with?
All types – Distillate, CO2, CBD, CO2 Infused, etc
Will the single load capping machine
work for both cartridges and disposables?
It can be built to your needs.
It is equipped with multi-purpose tooling that will work with almost every cap
with or without silicone.
Does the CFS-1000MCMS fill
both 0.5g and 1.0g devices?
Yes. The machine is based on a single pump cycle and fixed pump speed. To fill a 1.0g device, you cycle it twice, which goes very fast
Why choose Credence Engineering?
As a family-owned and operated company, we put our 25+ years of experience to good use.
We take every opportunity to improve and advance and continue to pave the way for accurate and efficient
*True Short Path Systems* for the vaping community.
We continually upgrade our products
and offer the upgrades free of charge
(the customer is responsible for shipping costs).
What payment methods do you accept?
We accept wire transfers, money order,
cashier’s checks, Zelle, cash and credit cards
with a 4.5% fee.
We do not accept ACH transfers.
What shipping methods do you use?
We use FedEx for shipping our machines.
All shipping rates are calculated by FedEx
and determined by the size, shape,
and weight of the product.
Alternately, you may use your own shipping company
and we can work with them to coordinate your shipment.
Do you have a return policy?
We offer a 10-day return policy on our cartridge-filling machines and other products.
Please contact us via phone or email with your name, order number, address,
and machine model you ordered to start the return process.
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and email, so that we may contact you about your order.
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